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Corrugated
S/NVQs > Level
3
Print & Graphic
Communication NTO - Fibreboard Manufacture & Conversion Units
C12 -
Overview
Lead the work of teams and individuals to achieve their objectives (MCI)
This unit is about making best use of your team and its members so that
they can achieve their objectives. It covers planning and assessing work,
and providing feedback to team members.
This unit is for you if you are a manager or supervisor with
- a tightly defined area of responsibility
- some limited opportunity for taking decisions and managing budges
- responsibility for achieving specific results by using resources effectively
and
- responsibility for allocating work to team members, colleagues or contractors.
To
achieve your unit certificate, you must show that you can
In order to plan the work of teams and individuals, you need to decide
with your team how to plan work to achieve their objectives, taking
into account team members' abilities and development needs. You need
to make clear what is expected of people, check their understanding
and update your plans in the light of progress and changes.
In
order to assess the work of teams and individuals, you need to make
it clear
why you are assessing their work and get them to assess their own
work wherever possible. You need to obtain sufficient, reliable information
to be able to assess their work against clear, agreed criteria.
In order to provide feedback to teams and individuals on their work,
you need to provide regular feedback based on objective assessments
of their work. Your feedback should acknowledge achievements and
provide
constructive suggestions and encouragement for improving work. At
all times you need to show respect for confidentiality and for
the individuals
concerned, and give them the chance to respond to the feedback and
make their own suggestions about how they could improve their work
in the
future.
Collecting the evidence for this unit
Your
performance evidence must show that you have covered all of the statements
in the You must
show that
section in each element, and must be the result of real work
activities in actual production situations. Simulation is not acceptable
for
this unit.
Your assessor will need to be satisfied that you have the necessary
understanding specified in each 'K' list. Where this is not
evident from your performance,
you may be asked oral or written questions, or to write a
short report.
You may need to provide other information to support your
performance evidence. Here are some examples:
- Work activities
- involving your team members in work planning
- confirming individuals' understanding of plans and work
activities
- communicating the purposes of assessment to teams
and individuals and involving them in assessing
their work
- providing feedback to teams and individuals and
seeking their suggestions for improving their
work
Products or outcomes
- your plans and schedules for the work of your
team
- minutes of planning meetings in which you have
been involved and briefing notes you have
developed
- your written criteria for the assessment
of work
- progress reports and quality reports
you have contributed to
- appraisal summaries and reports which
you have produced
- minutes of relevant team meetings
Written or spoken reports, describing
- how you involved team members in
planning their work
- how you updated your plans
- how
you decided when and how to assess the work of your
team and
individuals
- how
you took account of personal circumstance and
organisational
constraints when
assessing the work
your team and individuals
- the performance standards
against which you assessed
your teams
and individuals
- customers' requirements
which your team has
to satisfy
- how you encouraged
staff to give feedback
and
make suggestions
for improving
their work
- how you used feedback
to maintain morale,
motivation and
effectiveness
- how you gave
feedback in
a way that showed
respect
for those
receiving it
Witness testimony
- statements
from those
who were
involved
in planning
work with
you
- statements
from
those whose work
you assessed
- statements
from
those
who
received your
assessment
reports
- statements
from
those
who
received
your
feedback
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