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Corrugated
S/NVQs > Level
3
Print & Graphic
Communication NTO - Fibreboard Manufacture & Conversion Units
C12
Lead the work of teams and individuals to achieve their objectives (MCI)
C12.3
Provide feedback to teams and individuals on their work
You
must show that you:
| 1 |
provide
feedback to team members in a situation and in a form and manner
most likely to maintain and improve performance |
| 2 |
give
feedback which is clear and is based on an objective assessment
of team members' work |
| 3 |
give
feedback which recognises team members' achievements and provides
constructive suggestions and encouragement for improving work |
| 4 |
give
feedback in a way which shows respect for individuals |
| 5 |
treat
all feedback to individuals and teams confidentiality |
| 6 |
give
opportunities to team members to respond to feedback and recommend
how their work could be improved |
You
must understand:
| K1 |
how
to motivate team members and gain their commitment by providing
feedback
|
| K2 |
how
to provide both positive and negative feedback to staff on
their performance |
| K3 |
how
to choose an appropriate time and place to give feedback to
teams and individuals |
| K4 |
the
importance of providing clear and accurate feedback to team
members on their performance and your role and responsibilities
on relation to this |
| K5 |
the
importance of good communication skills when providing feedback |
| K6 |
the
importance of being encouraged when providing feedback to team
members and showing respect for those involved |
| K7 |
how
to provide feedback in a way which encourages your team members
to feel that you respect them |
| K8 |
why it is important to provide constructive suggestions on how performance can
be improved |
| K9 |
the
importance of giving those involved the opportunity to provide
constructive suggestions on how to improve their work |
| K10 |
the
principles of confidentiality when providing feedback - which
people should receive which pieces of information |
Performance evidence
You show that you can provide feedback to teams and individuals on their
work consistently, over a period of time.
You must show, in your performance, that:
| R1 |
you provide both positive and negative
feedback
|
| R2 |
you provide both spoken and written feedback
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| R3 |
you
provide feedback in at least two of the following types of situation
- during
normal day-to-day activities
- when required to maintain motivation, morale and effectiveness
- during formal appraisals
- at team meetings and briefings
- during confidential discussions of work
You must, however, convince your assessor that you have the
necessary knowledge, understanding and skills to
be able to perform competently
in respect of all types of situation, listed above.
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